Dynamic checklists keep agents on track
Keyword-triggered notifications ensure agents have the right information at the right time
Gen-AI call summaries and automatic data population in connected systems reduce after-call work
Turn conversation insights into action
Conversation intelligence and real-time guidance for contact center leaders.
Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform.
Creovai customers are racking up ROI wins
70%
reduction in agent training time
50%
improvement in agent retention
80%
reduction in manual QA time
28%
decrease in repeat calls
Drive contact center improvement with Creovai
Listen to every conversation
Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience.
Understand your customer interactions
Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards.
Act on agent and customer insights
Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent.
Repeat
Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements.
AI-powered solutions to transform the agent and customer experience
Empower agents with real-time AI assistance
Simplify the agent experience with real-time workflows
Intelligent script building lets you easily build and edit scripts to guide agents through every scenario
Dynamic pop-ups recommend the next best action to help agents efficiently resolve customer issues
A unified agent interface brings the information your agents need into a single platform
Analyze every conversation to find your biggest opportunities
Pre-built insights categories and prescriptive dashboards highlight opportunities to reduce operational costs, increase customer retention, drive more sales, and improve the customer experience
AI-powered predictive scoring pinpoints opportunities to increase customer satisfaction and reduce effort
Root cause analysis reveals the controllable factors impacting handle time, first call resolution, and other key operational metrics
Reduce manual QA time by 80% with QA automation
QA automation enables you to evaluate objective criteria across every customer interaction while decreasing manual QA time
Custom scorecard building lets you track the criteria that matter most to your contact center
QA dashboards provide a centralized view of agent and team performance and can be shared with agents, managers, and contact center leaders
Improve agent performance with coaching features and workflows
The coaching hub provides a home base for managers to complete coaching sessions and view agent goals, evaluations, and interaction records from a single location
Goal templates enable managers to track progress at the team and agent level and improve the agent onboarding experience
Acknowledgement workflows ensure managers and agents are accountable for completing and reviewing coaching sessions
The Creovai platform
Creovai brings together the power of conversation intelligence and real-time agent guidance
Creovai was born from the merger of two complementary contact center solutions: Tethr and Awaken Intelligence. As Creovai, we’ve come together to form something greater than the sum of our parts: a powerful new suite of conversation intelligence and agent guidance software.
Tethr uses AI to analyze conversations across all engagement channels and surface insights. Contact centers use insights from Tethr to improve their customer experience while decreasing churn, reducing operational costs, increasing sales, and improving agent performance.
Visit Tethr.com
Awaken Intelligence specializes in AI solutions that improve the contact center agent experience. Awaken’s real-time agent workflow and assistance products use AI and machine learning to deliver the right information at the right time so agents can deliver exceptional customer service.
Visit Awaken.io