One platform for a better agent and customer experience

Guide agents in real-time, get post-interaction insights, and automate QA with Creovai’s AI-powered contact center solutions.

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Increase agent productivity

Improve agent well-being and increase customer satisfaction with the AI assistant that empowers agents to deliver exceptional service.

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Dynamic checklist

Dynamic checklists show agents the essential steps they’ve completed or still need to complete.

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Real-time analysis

Real-time analysis triggers actions, such as agent notifications or knowledge base lookup, based on keywords and customer intent.

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Real-time supervisor dashboard

The real-time supervisor dashboard gives supervisors a bird’s eye view of conversations in progress and alerts them when agents may need additional assistance.

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AI wrap-up assistance

AI wrap-up assistance reduces after-call work by summarizing conversations, sending data to integrated systems, and streamlining handovers.

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Improve service delivery

Remove the complexity from agent workflows, get new agents up to speed faster, and resolve customer issues more efficiently with real-time prompts and guidance.

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Automated next-best-action prompts

Automated next-best-action prompts guide agents through interactions and improve issue resolution.

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Compliance triggers

Compliance triggers alert managers to potential compliance breaches the moment they occur.

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Multilingual guidance

Multilingual guidance lets agents communicate with customers in multiple  languages using conversational translation.

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A unified agent desktop

A unified agent desktop brings disparate data sources, scripts, and workflows into a single interface, so agents always have the right information in front of them.

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Act on conversation insights

Turn unstructured conversation data into insights that drive business decisions.

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Pre-built and custom insight categories

Pre-built and custom insight categories identify and label key events, call reasons, behaviors, and sentiments in conversation transcripts.

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Prescriptive dashboards

Prescriptive dashboards organize insights and surface opportunities connected to business goals, including reducing operational costs, reducing customer churn, and increasing sales.

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Generative AI features

Generative AI features enable you to get automatic conversation summaries, label and jump to chapters within interactions, and get answers to questions about any conversation.

Advanced analytics features

Improve agent performance

Reduce time spent on manual quality assurance while gaining insight into 100% of your customer interactions.

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Custom QA scores

Custom QA scores track your objective QA criteria across every customer interaction.

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QA dashboards

QA dashboards track team and individual performance, highlighting opportunities for targeted coaching.

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The coaching hub

The coaching hub gives managers one place to complete coaching sessions, track agent goals, view evaluation forms and QA scorecards, and review specific interactions.

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Deliver better experiences

Understand what’s impacting your customer and agent experiences so you can improve them.

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Root cause analysis

Root cause analysis uncovers the drivers of long handle times, dissatisfaction, and more so you can address them.

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Repeat contact analysis

Repeat contact analysis identifies the top causes of re-contacts so you can improve your first contact resolution and reduce operational costs.

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Predictive scoring

Predictive scoring for CSAT, customer effort, and sentiment uncovers the factors impacting CX so you can increase loyalty and retention.

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Integrations for a fast start and efficient insight-sharing

Creovai integrates with the industry’s most popular systems, ensuring simple onboarding and efficient insight distribution throughout your organization.

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Why contact center leaders use Creovai

Keith Parris
“I want to make sure we’re able to provide the most efficient, effortless engagement possible. Creovai has helped us do that.”
Keith Parris - VP, Contact Center Operations and Technology, BCU
23%
decrease in training time
97%
CSAT score achieved
10%
improvement in sales call conversions
80%
decrease in manual QA time

Security you can trust

Creovai takes data protection seriously. We keep up with the latest industry best practices and requirements for security and compliance.

PCI-DSS Validated Level 1
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AICPA SOC 2
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