Get your sales process down to a science
Improve sales rep performance, do more of what’s working well, and grow your revenue with Intelligent Guidance.
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Build your sales reps’ skills
Automate your QA process and score every interaction for the criteria you care about. Bring your QA scorecard, agent performance insights, goal tracking, and call recordings into a centralized Coaching Hub to give your reps actionable feedback and grow their skills.
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Increase your win rate
Use Conversation Intelligence to identify the rebuttals, offers, and sales rep behaviors with the highest success rates. Automatically apply these insights to your coaching sessions and real-time guidance to increase your conversions.
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Guide sales reps to success
Build your most effective rebuttals, offers, and behaviors into Agent Workflow. Give your reps one simple real-time interface and step-by-step guidance to increase their sales.
Learn more about Agent Workflow
Increase contact center efficiency
Enable reps to work more efficiently with Agent Assist, a real-time AI assistant that provides relevant information without becoming a distraction. Improve your reps’ call handling with dynamic checklists, context-based prompts, AI-generated call summaries, and more.
Learn more about Real-Time Agent Assist“Creovai is easy to use, and like a good sales coach, constantly helps us adjust and improve. It helps us evolve by uncovering the next actionable opportunity.”
FAQs
How does Creovai analyze call content to identify effective sales techniques?
Creovai uses machine learning to analyze the language used in sales conversations and identify key events or behaviors. It can also track call outcomes (e.g., did the sale close?) based on the phrases the customer and agent use. This helps you identify the techniques used on calls with sales conversions, giving you best practices you can apply to your scripts and real-time coaching.
Can Creovai provide coaching insights for individual reps based on their call data?
Yes, you can automatically track the objective criteria in your sales QA scorecard to identify coaching opportunities for individual agents. With Creovai's root cause analysis, you can identify agent behaviors that are impacting specific call outcomes, such as sales conversions, and coach agents on those impactful behaviors.
How do Creovai’s real-time guidance and post-call intelligence products work together to improve sales outcomes?
Our post-call intelligence software helps you identify your most successful cross-sell and upsell offers, your most effective rebuttals to customer objections, and other behaviors that drive positive sales outcomes. You can use these insights to inform your real-time workflows and coaching prompts, arming every agent with the knowledge of your top performers and giving them the best chance of closing the sale.
What integrations does Creovai offer with CRMs?
Creovai has pre-built CRM integrations with Salesforce, Zendesk, Qualtrics, Freshworks, Zoho, and many other platforms. We also have an open API and can help you configure intergrations with other CRMs.
What metrics does Creovai provide to assess sales effectiveness?
Creovai can track sales rep talk time, silence time, conversion opportunities, successful conversions, use of rebuttals, rebuttal success rate, and other sales rep behaviors that impact call outcomes. You can also configure custom insights categories to track call events or rep behaviors specific to your organization and sales processes.
How does Creovai support the onboarding of new sales reps?
Creovai Agent Workflow provides sales reps with step-by-step guidance in one simple interface, ensuring new reps have the information they need to ramp up quickly and advise buyers with confidence. Agent Assist uses AI to provide even more contextual guidance, including dynamic checklists and coaching prompts, helping new reps navigate complex interactions and common customer objections.
What types of real-time prompts or alerts does Creovai provide during sales calls?
You can configure Creovai Agent Assist to trigger custom alerts and prompts based on what's being discussed in sales conversations. These might include recommended rebuttals to customer objections, recommended cross-sell or upsell offers, alerts for potential compliance breaches, and more.
Can Creovai insights be used to train chatbots?
Yes. Creovai Conversation Intelligence can help you identify the causes of chatbot confusion or abandonment, enabling you to refine the chatbot's responses or improve the escalation experience. Creovai can also help you uncover the language your top-performing human sales reps are using in similar conversations, allowing you to build this language into your chatbot. You can learn more about using Creovai to train your chatbot in this blog post.
Are there case studies showing how sales leaders are using Creovai?
Yes, we recommend starting with the case studies for Spark Energy and a Fortune 50 telecom company.
