We’re excited to share that Creovai has been recognized by 8x8 as the winner of the 2025 Technology Partner Ecosystem Award for Global Solution of the Year—an honor that reflects our shared commitment to helping contact centers deliver exceptional customer and agent experiences through innovation, speed to value, and ease of use.
The award was announced as part of the 8x8 Elevate Partner Awards, which celebrate companies in the 8x8 ecosystem that go above and beyond to help customers achieve powerful business outcomes. Winners were selected based on their ability to deliver innovation and value across the 8x8 platform.
Creovai was chosen for the Global Solution of the Year award thanks to our deep integration with 8x8’s platform and our ability to deliver scalable, AI-powered agent assistance and conversation intelligence across global contact center operations. This recognition underscores the impact Creovai has had in helping contact centers improve KPIs across the board—including reductions in handle time, QA effort, and customer churn, and increases in first contact resolution, customer satisfaction, and sales conversions.
“8x8 has been an outstanding partner in helping us expand our reach and impact,” said Simon Black, COO at Creovai. “Together, we’re making it easier than ever for contact centers to turn customer conversations into a competitive advantage.”
Turning Conversation Data into Real-Time Action
At Creovai, we believe every customer conversation is a goldmine of insight. Our software suite brings together best-in-class conversation intelligence and real-time agent guidance to help contact centers listen to every conversation, understand what’s impacting experience and performance, and take meaningful action.
Our platform is purpose-built to meet the demands of modern contact centers—with a focus on the mid-market and extensive experience working with customers in regulated industries. With pre-built integrations for CCaaS platforms like 8x8, as well as CRMs, chat, and ticketing systems, Creovai customers can get up and running in weeks, not months.
Here’s how we help contact centers drive measurable impact:
- Conversation Intelligence turns unstructured call data into insights that uncover the top drivers of churn, dissatisfaction, and cost—so leaders can make informed decisions quickly.
- Insights from Conversation Intelligence (such as the most effective sales rebuttals, best save offers, etc.) can be fed into Real-Time Agent Assist and Agent Workflow, triggering coaching prompts, alerts, and automated actions based on what’s happening in the live conversation. This helps all agents benefit from the best practices of top performers, enabling them to confidently and efficiently resolve customer issues.
- Automation features like AI-generated call summaries and QA scoring reduce manual work and free up time for high-impact coaching and strategic improvements.
Together, these capabilities create a continuous feedback loop that helps contact centers improve outcomes for their agents, customers, and business—week over week and quarter over quarter.
Built for Complex Contact Center Environments
Winning the 8x8 Global Solution of the Year award affirms our ability to address modern contact centers’ most pressing challenges. Whether it’s reducing the time it takes to onboard new hires or surfacing root causes of repeat contacts and long handle times, Creovai helps organizations simplify complexity and achieve more—without needing extra hands or months of configuration time.
It also reflects the incredible work of our engineering and customer-facing teams, who ensure our clients—from financial services and healthcare to energy and insurance—see meaningful results from day one.
“We’re delighted to receive this award,” said Simon Black, COO at Creovai. “8x8 has been an outstanding partner in helping us expand our reach and impact. Together, we’re making it easier than ever for contact centers to turn customer conversations into a competitive advantage.”
What’s Next
Creovai continues to expand our product capabilities and partnerships to meet the evolving needs of contact centers in a rapidly changing AI landscape. This recognition from 8x8 is an exciting milestone on that journey—and a sign of even greater things to come.
Learn more about the Creovai and 8x8 partnership here.
