Creovai vs. the competition: A side-by-side comparison
Creovai is a leader in conversation intelligence and real-time guidance software for mid-market contact centers. We’re the solution provider our customers turn to when they need insights to drive continuous improvement and a user-friendly interface for better agent performance.
How is Creovai different?
Creovai provides an integrated conversation intelligence and real-time guidance solution, enabling contact centers to use their historical conversation data to inform real-time coaching and automated actions. These integrated products create a feedback loop so businesses can understand and inact the ideal agent and customer journeys.
Creovai vs. the leading competitors
 | Leading Competitors | |
|---|---|---|
Intelligence guidance integration | Conversation intelligence and real-time guidance products are integrated, with insights from post-call intelligence informing real-time coaching prompts | Most competitors focus on either conversation intelligence or real-time guidance, not an integrated solution |
AI-powered predictive scoring | Patented predictive scoring models for customer satisfaction, effort, and sentiment, trained on millions of contact center interactions | Creovai’s patented technology can’t be replicated |
Insights into call drivers | Advanced conversation analytics can determine what factors are contributing to specific outcomes (long handle times, repeat contacts, dissatisfaction, etc.) | Categorization exists but lacks depth and accuracy |
Industry expertise | Extensive experience and proven results with customers in financial services, insurance, utilities, and other regulated industries | Specific industry expertise varies by provider |
System-agnostic | Connects to your CCaaS, telephony system, CRM, ticketing platform and more with pre-built integrations or a custom integration via our open API | Boasts ecosystem connectivity but often pushes towards specific integrations |
AI-agnostic | Option to connect your own LLM for generative AI features | Leverages proprietary LLMs that are expensive to maintain |
Speed to value | Most customers report getting beneficial use of insights from Conversation Intelligence within 60-90 days of order. Agent Assist (our AI-powered agent copilot) can be launched in as little as 2-4 weeks | At best it takes years to achieve ROI or implementations simply fail altogether |
Ease of doing business | Regularly recognized in customer reviews and G2 Awards | Labored implementation, especially for mid-sized customers |
Price | Purposefully priced for the mid-market | Priced for Enterprise |
Data & Security | SOC2, ISO27001, GDPR and HIPAA-compliant | Industry-accredited |
What our customers love about Creovai
How intelligent guidance works
Creovai brings together conversation intelligence and real-time guidance technology to deliver what we call intelligent guidance.
1
Our Conversation Intelligence software analyzes past voice and text interactions to identify opportunities for improvement and determine the most effective agent responses.
2
Our Agent Assist software can incorporate insights from Conversation Intelligence, triggering contextual prompts to improve agent efficiency, accuracy, and first-call resolution.
3
Contact centers continue generating insights from Conversation Intelligence, enabling them to continuously improve live interactions and delight customers.
