About This Magazine
Voice of Insurance is a collection of interviews with leading industry figures and thought pieces from those close to the current Insurance landscape. We created Voice of Insurance to share some of the latest thinking on the AI-powered contact centre, evolving customer service challenges, and the continued importance of human-centric support in the insurance industry. You’ll find a collection of articles and interviews with contact centre and CX leaders—all with an eye to improving insurance contact centre performance.
In this issue:
- Q&A with Hood Group, Head of Technology, Alex Milne
- Interview: Justin Robbins from Metric Sherpa
- Editorial: How AI can help support vulnerable customers
Read full transcript
